Smart Click to Chat solution

Our behavioral targeting engine converts 25% of chats into sales

Click to Chat

Click to Chat Target First

“CRM vendor Freshworks has seen a 136% increase in chat channel usage between March 2019 and March 2020 among its customers.”

Click to Chat

1 CLIC

I start the dialogue

It quickly displays all the data available for each online visitor. One click is all it takes to find out who they are. The Target First algorithm sends the right message to the right visitors at the right time.

Click to Chat

50%

Reduced contact costs

Click to Chat facilitates the work of sales and relationship teams. They save time by speaking directly to prospects identified as having high potential.

Click to Chat

1 chat on 4

Leads to a sale

It analyzes in real time millions of data on all visitors to establish the ranking of visitors by importance. The result: the conversion rate is improved by at least 25%.

Click to Chat

1  List of visitors

2  Open Conversation

3  Tools available to assist the agent: export visitor information, transfer conversation to another agent, quick phrases, customer satisfaction, browsing history, comment, visitor details

4  Validated targeting filters

5  Last page seen by the client

6  Current availability of the agent

7  Incoming message notification

8  Full screen

Decide on targeting rules

In a matter of minutes, you can direct user behavior by creating a personalized targeting campaign. Define an objective, a target audience and an associated type of engagement. Based on their browsing behavior, the user receives an invitation to chat via Live Chat or a personalized Push Marketing.

For example, to encourage additional sales, you can target Internet users who have put 3 items in the basket, Internet users with a basket of more than €100, Internet users who have visited different product pages, etc.

Invite the user to chat with Target First

Target First identifies high-potential Internet users and sends them a personalized live chat invitation. Customer engagement is instant, fast and effective.

Target First Click to Chat Features

Click to Chat

Proactive Live Chat

Identify in real time, thanks to our targeting algorithm, the most qualified visitors. Because your teams are not scalable, subtly and intelligently invite your prospects to chat with you.

Click to Chat

Pre-recorded sentences

Create a library of phrases that will allow you to quickly answer your visitors’ recurring questions. Easily accessible from the back office, combine efficiency and speed of treatment.

Click to Chat

Chat transfer

Transfer a chat as soon as you reach your maximum conversation time to the appropriate department or agent with a single click.

Click to Chat

Chat customization

Customize the design of the chat window (size, color, position…) as well as the conditions of appearance (schedule, urls, mobile…) in a very intuitive and quick way.

Click to Chat

Chat history

Access your chat history to optimize the quality of your responses. This data allows you to understand customer issues and limit the time it takes to process requests.

Click to Chat

Satisfaction survey

At the end of each conversation, you can decide to send a satisfaction questionnaire to your customer. The answers to the questionnaire are accessible from the backoffice.

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