10 customer relationship trends in 2016 according to Thierry Spencer

10 customer relationship trends in 2016

Thierry Spencer, notorious speaker, blogger and expert in customer relations, gave December 15th the fourth edition of his annual conference on “Customer relation trends”. Then and there, he shared 10 customer relationship trends that should shape the year 2016.

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6 customer relationship methods that will improve your business

6 customer relationship methods

Customer satisfaction at the core of your strategy

This concept might seem obvious, and yet! In today’s world, there are still too many companies only concerned with their income statement, and not with other indicators which share the same importance (maybe even more) regarding a company’s success. One indicator in particular must be examined: customer satisfaction.

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