Consumers want a quality customer service. The time has come to build relationships and to humanize the browsing experience. Evidently, to offer a quality customer service to your visitors, you have to have the right tools to meet their needs. Predictive live chat solutions give your Internet users a personalized and humanized experience which improves satisfaction, commitment, conversion and average cart rates.
Archive for month: May, 2016
Wistee is a company created in 2005. It specializes in site hosting, domain name booking and servers’ facilities management. Today, Wistee hosts over 10 000 websites! Wistee sets itself apart from its competitors by its customer relationship strategy that aims to offer support and a customized accompaniment. It also aspires a company’s employee to be reactive and where only a single advisor is used, one of its many advantages.
Wistee’s activity is also growing by using SSL (Secure Sockets Layer) certificates. Wistee’s market strategy is to sell SSL certificates at a lower price than those set by the market, all the while sharing with its clients its expertise and the quality of its accompaniment. Its strategy and positioning has made Wistee a rising star in the sector.
It’s in this setting, built around improving customer relationships and optimizing conversion rates, that Wistee and Target First met, in a rather unusual way, says Christophe Kasse. Read more
Companies work hard at earning their customers’ loyalty. However, once they get it, they tend to slack off and no longer set as a priority the satisfaction of devoted clients. Loyal customers still need and expect personal contact and advice. Satisfying their eagerness to be heard won’t cost you as much as you may think! It would be a preemptive strike, much like giving your wife a large bouquet of flowers for your 40th wedding anniversary – could spare you huge legal fees. Showing your longstanding clients that you care and are paying attention to their wants and needs could save you a lot of money! It’s 5 to 7 times cheaper to gain a customer’s loyalty and keep it, than to search for new prospects and attempt to convert them into clients. Read more
Jamespot is a company entirely “made in France”. It was created in 2005 by Alain Garnier, Matthieu Lluis and Paul Giraudon. As a software editor, Jamespot is a social network for companies that facilitates intern communication. Beyond its communication capacities, it also allows you to share documents and manage the implementation of projects. Using a team based in France, their major targets are SMBs, intermediate size companies and major groups.
At Jamespot, continuous research on improving the customer experience is emphasized. After having reflected on their visitors’ needs, Jamespot chose to incorporate Target First’s predictive click-to-chat to improve simultaneously their customer relationships and their sales efficiency.
Nowadays, gaining a client’s loyalty is 5 to 7 times cheaper than searching for prospects and converting them into clients. No matter the size of your company, gaining your client’s loyalty is crucial. According to a study, 68% of customers no longer purchase a brand’s products if they felt neglected, and of those 68%, 14% do the same if the quality of service was insufficient. Converting a prospect into a client can sometimes be challenging and expensive, so might as well do whatever it takes to earn their loyalty. And what better way to do so then making them happy? To help you in this endeavor, here are 5 tips to satisfy your customers.