23% increase in conversion rates because visitors are assisted via chat
Presentation of the Culture Vélo establishment
Part of the Cyclelab group and the number on in sales channel for bicycles in France, Culture vélo sells new and second-hand bicycles, parts and accessories. With over 15 years of experience, Culture vélo owns today 80 shops and offers a very wide range of products – over 60,000 references.
Wistee is a company created in 2005. It specializes in site hosting, domain name booking and servers’ facilities management. Today, Wistee hosts over 10 000 websites! Wistee sets itself apart from its competitors by its customer relationship strategy that aims to offer support and a customized accompaniment. It also aspires a company’s employee to be reactive and where only a single advisor is used, one of its many advantages.
Wistee’s activity is also growing by using SSL (Secure Sockets Layer) certificates. Wistee’s market strategy is to sell SSL certificates at a lower price than those set by the market, all the while sharing with its clients its expertise and the quality of its accompaniment. Its strategy and positioning has made Wistee a rising star in the sector.
It’s in this setting, built around improving customer relationships and optimizing conversion rates, that Wistee and Target First met, in a rather unusual way, says Christophe Kasse. Read more
A 16% of conversion rate thanks to Target First’s click-to-chat
Jamespot is a company entirely “made in France”. It was created in 2005 by Alain Garnier, Matthieu Lluis and Paul Giraudon. As a software editor, Jamespot is a social network for companies that facilitates intern communication. Beyond its communication capacities, it also allows you to share documents and manage the implementation of projects. Using a team based in France, their major targets are SMBs, intermediate size companies and major groups.
At Jamespot, continuous research on improving the customer experience is emphasized. After having reflected on their visitors’ needs, Jamespot chose to incorporate Target First’s predictive click-to-chat to improve simultaneously their customer relationships and their sales efficiency.