AI Personal Assistant for Business Every visitor deserves a personal shopping assistant

Target First’s AI virtual agent operates securely and under control by connecting to your data. It uses the information you provide to answer questions with precision.

If an answer isn’t found in your data, it draws on its "general knowledge." It can also escalate requests to a human advisor when it cannot find the exact answer to a question.

Implementing an intelligent agent doesn’t require advanced technical skills—the process follows three key steps:

1. Preparation: Your resources (product database, CRM, help content) are integrated. This is also when the virtual agent is aligned with your tone, branding, and objectives.
2. Testing: You experiment with different conversational scenarios to refine answers and improve user experience.
3. Launch: Once configured, the intelligent virtual agent is deployed via a simple line of code added to your website.

Target First’s experts support you throughout the process to ensure a smooth implementation.

Yes, it includes an admin back office with performance metrics that you can easily track in real time.

These metrics cover sales, lead generation, customer satisfaction, transfers to human agents, products viewed, callback and appointment requests, and items added to carts.

Yes, it can escalate a request to a human advisor if needed. Whether via live chat, phone, video call, etc., the AI hands over the conversation smoothly, on the channels of your choice.

What are the different modes of the Target First intelligent virtual agent?

The agent is versatile and uses generative AI. It operates in 3 modes:

• Q&A (Question & Answer): Answers user questions concisely and factually based on structured or semi-structured data.
• Ask Mode: Allows open-ended, decision-support, and content-generating interactions with more contextual and detailed responses.
• Search Mode: Performs smart document retrieval by extracting and returning relevant excerpts from source materials.

A virtual agent automates natural language exchanges while adapting to your business’s data and context. It can:

• On an e-commerce site: guide visitors, recommend products, answer FAQs, and assist with checkout.
• On a non-commercial site: provide service information and guide users to specific actions or content.
• In helpdesks or technical support: resolve basic issues, guide users, or create support tickets.
• In customer service: provide 24/7 personalized answers, handle follow-up requests, complaints, or information queries.
• In HR: answer employee questions (leave, payroll, internal processes), assist onboarding, and centralize documents.

It can significantly enhance the customer experience at every stage, for example:

• 24/7 Instant Help: Customers get fast, contextual answers without navigating menus or waiting for an agent.
• Purchase Assistance: Especially useful on e-commerce sites for product advice, availability, delivery info, and payment help.
• Personalized Recommendations: Based on profile, history, or intent, it provides truly useful suggestions.
• Seamless Handover: Conversations can switch to a human agent without losing context or requiring repetition.

There are many, including:

• Reducing support team workload by handling first-level queries
• Improved accuracy in handling customer requests
• Shorter response times
• Increased sales
• Fewer abandoned carts

Unlike standard chatbots limited to predefined scripts, Target First’s AI agent uses generative AI while remaining connected to your real data.

This allows it to provide accurate answers aligned with your knowledge base, offerings, and business rules.

It also reduces common issues seen in less controlled models (hallucinations, wrong links, etc.) by delivering contextual, verifiable, and relevant answers.

It can also handle complex tasks such as mid-conversation topic changes, escalation to human agents, or dynamic content display (pricing, availability, etc.) using interactive visuals.