Analyze your agents’ performance
Target First analytics allow you to access your agents’ chat history, monitor their performance, and check whether they are achieving your goals.
Target First Performance Analysis
Drive your business
In the backoffice, the analytics provided are performance-oriented and convert chats into sales, and give you data on:
● The coverage rate
● The response rate
● The conversion rate
● The performance of your agents
The superagent who created the Target First license accesses the statistics from his backoffice, from any medium.
Supervise your agents
In addition to performance indicators, Target First integrates a real-time supervision tool that allows you to control and analyze the activity of your agents by giving you access to:
● Names of connected agents
● Total number of conversations and number of chats per agent
● Consultation of the chats in progress
● Send a private message to an agent
Agent supervision is accessible from all media: PC, tablets and smartphones.
Measure your return on investment (ROI)
Agent performance
Track the performance of your agents (response rate, missed chats, average chat time). Each agent has his own email and password to identify the best agents.
Sales statistics
Via a tag on the payment confirmation page, track sales generated up to 30 days after chat. Measure the conversion rate and the turnover generated thanks to the live chat.
Export leads
Access the table of leads filled in by your agents and measure the lead conversion rate. Via the CSV export function, re-inject the data into your CRM for an optimal follow-up of the generated leads.
Chat history
Access all your chat history and follow the exchanges of each agent. The history can also be consulted in the visitor record for online users who have already exchanged with an agent.
Satisfaction rate
At the end of each conversation, you can decide to send a satisfaction questionnaire to your customer. The answers to the questionnaire are accessible from the backoffice.
Data import
Import your third-party data into Target First (e.g. connected customer, customer from an Adwords campaign, IP linked to a social entity…). The information goes directly into the visitor’s record.
