Messaging, a key issue in customer relations
A single platform to centralize all your conversations.
Target First Messaging
A single platform to centralize all your conversations
MESSAGING
Your visitors leave a message to your chat agents who answer them in a delayed way. Visitors are informed by email or SMS if they wish.
CHATBOT
The chatbot takes over from your unavailable agents to provide an answer to your visitors. Thanks to AI, it learns quickly and is scalable.
FACEBOOK MESSENGER
You are also on Facebook? Invite your visitors to contact you by Facebook Messenger.
Make your contact form stand out and collect emails with Target First.
Do you sometimes miss chats due to lack of time or resources?
Would you like to handle 100% of the opportunities?
Messaging answers this challenge and maintains the link with your targeted customers 24/7!
In all circumstances, they will receive a response within minutes or later.
If your live chat agents are unavailable, don’t miss any opportunity! Offer your customers the opportunity to contact you through the channel of your choice: messaging, chatbot, contact form or Facebook Messenger. From the easy-to-use Target First platform, all your conversations are in one place.
One of the main advantages of messaging is that you can manage exchanges “asynchronously”. Unlike live chat, the customer can contact you even outside of business hours and does not have to stay on your site to wait for a response; he or she will be notified when the advisor has responded.
The benefits of messaging
Messaging adapts to the lives of your customers who are very connected and constantly in demand. They no longer have time to call but are more available to exchange messages, as they can use them between appointments, in transport, in the doctor’s waiting room…
