How do Chatbots help teleworkers ?

1. Instant Answers

The shift to remote work has increased inbound queries to employee help desks as remote workers have faced connectivity issues, confusion about new workflows, and HR-related questions.

An AI-enabled chatbot analyzes user intent and can answer simple and complex queries 24/7, at scale and at minimal cost to the organization.

Users can ask questions from anywhere using mobile messaging apps. Whether they are at home, in the office or on the go, they can get instant answers, increasing their overall efficiency and simplifying remote work.

The chatbot can provide personalized answers to questions such as “What is my leave balance?”. It can guide the user step-by-step to the end result for issues such as “How do I establish a VPN connection?” If necessary, the chatbot can also automatically forward the request to a human support agent via a transfer.

2. Automating Repetitive Tasks

While employees are working remotely and solving day-to-day problems, hundreds of tickets are coming into employee support desks, making it difficult for staff to focus on tasks that add value to the business.

By leveraging technologies such as robotic process automation (RPA), chatbots automate mundane and time-consuming tasks, such as generating IT tickets, updating the sales database, running log reports, and more.

In addition, remote employees can use chatbots to simplify day-to-day tasks such as requesting time off, booking business travel, issuing asset requests, etc.

3. Retrieve Required Information

Quick and seamless knowledge discovery is convenient for employees, especially remote staff, as it helps increase productivity and reduce burnout. Chatbots help employees retrieve files, documents, FAQ pages or other information from anywhere in the organization’s digital workplace, including all internal and external applications of the organization.

4. Personalized Alerts

Teleworkers work in silos. Lack of social interaction and collaboration issues often take a toll on their physical and emotional well-being. Chatbots can send personalized alerts and notifications to remote employees to increase employee engagement and mitigate work-related stress.

From upcoming events and news to issues that need employees’ attention. For example, a planned IT outage, added documents, the latest policy changes, and more. Chatbots can send notifications to relevant employees based on their role, geography, interests, etc.