What to do when you have too many clients ?

Do you have too many clients ? It’s a good problem to have financially, but a quick way to burn out. Check out these 3 solutions to get your customers under control.

Increase your prices

If you have too many clients, it means you’ve slowed down the sales cycle. You’re probably comfortable on sales calls and consulting calls, your copy is resonating with your ideal customer segment, and people are flocking to work with you. That’s fantastic, and you deserve a reward for all your hard work. So why not celebrate by raising your rates ?

If you’re filling up with clients, your price may be almost too affordable. Not that you want to price your services unfairly. You are an expert and you deserve to be compensated for your time. So, if you’re overwhelmed with too many clients and client requests, block off a bit and leave room for VIP clients.

Hire support

How many customers can you really serve if you’re also responsible for blogging, social media marketing, writing newsletters, answering customer service emails…etc.! So if you find yourself at capacity, it’s time to transform your customer service department.

Today, there are self-care solutions that allow companies to automate their customer relations. A solution that gives much more autonomy to consumers in order to best serve satisfaction and loyalty.

• Ticket management tool : Ticket management tools help record, manage and resolve customer issues. This solution can efficiently handle a high volume of support requests from various communication channels. On average, between 70-80% of tickets are resolved.
• Chatbot : A chatbot solution is available 24/7 to provide solutions to its interlocutor through artificial intelligence.

• Dynamic FAQ : This is a solution that aims to answer directly to the questions of customers, employees, visitors to a website. It can take the form of a search bar. A dynamic FAQ well enriched can allow to reach a rate of good answers of 95%.
• Voicebot : A voicebot allows its user to interact with a device or a service simply by speaking. Driven by artificial intelligence, voicebots will be able to handle 70% of interactions in customer support centers within 2 years.
• Callbot : A callbot is a voice assistant capable of conversing with a caller on the phone, understanding their problem and solving it autonomously, 24/7, without waiting time. This solution allows a 40% reduction of the average call handling time.

Define your office hours

Many companies don’t like to say “No”, especially to paying customers. So you end up over promising, under delivering and being chained to your inbox to answer their questions 24/7.

It’s important to set the tone for your new clients as soon as they start working with you and state your office hours. Just as you wouldn’t expect your bank to call you back at 9 p.m. on a weeknight, your clients shouldn’t expect you to be on call 24/7 to answer their emails, calls and texts.

Another great way to define your office hours is to use an appointment scheduling system where the user schedules with you or your team on a shared online calendar.