The time it takes to train your Chatbot with Target First

Target First recently launched its Bot Builder solution. An intuitive way to design a chatbot in complete autonomy and customizable to the image you want to convey. However, once the chatbot has been set up, it will have to be trained regularly so that it can respond to Internet users as well as possible.

Why train your chatbot?

Training an enterprise chatbot is much easier than educating a child. Training is an integral and crucial part of conversational chatbots. Just like humans, online chatbots also need practice when chatting with customers to improve their communication skills. Training has a lot to do with the success of a conversational chatbot, developing your company’s customer relationship and customer satisfaction.

Once you are sure that the chatbot is trained to understand different variations of similar questions, it is time to work on its answering capabilities. When creating answers, make sure the conversational chatbot recognizes all possible variations of questions.

In addition to individual questions, focus on different topics that customers might focus on. Create the most suitable answers for each of the common questions. This will allow your chatbot to cover more questions and provide instant solutions.

Set up some common keywords such as “Shipping,” “Delivery,” “Subscription,” “Password,” “Billing,” “Exchanges,” “Returns,” and many more.

When to teach your chatbot?

Remember, your chatbot should be constantly improved. Once your chatbot solution is launched, keep an eye on how it interacts with users. You need to identify and fix any issues your chatbot is experiencing.

You’ll also want to include multimedia components in your chatbot to make it more interesting. Cards, buttons, emojis and other interactive elements contribute to a more engaging experience. Our clients, especially those in E-commerce, have found that these features increase sales. Customers can easily identify and purchase relevant products with product suggestions and calls to action.
Adding a chatbot to your customer service will increase automation and improve the overall experience for customers, employees and help your business become an industry leader. Customer service automation is essential to future-proof your business and excel in the digital age.

Head over to the Target First Sandbox to design your chatbot yourself !